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Proactive Publishing is a provider of high quality training materials, services, and technical documentation for hardware, software, and consumer electronics products. We are dedicated to improving setup and ease-of-use of your products and reducing your support costs. Support documents for your products should focus on reducing support costs of the products they describe. Proactive writing can be effective in accomplishing this goal and can reduce your total investment on support resources. Plan ahead, think proactive. Expenditures on support can be reduced dramatically with "effective" documentation and training. Writers and publishers need to take a dynamic approach to problem identification and resolution when developing manuals, videos, and other support materials. Basic documentation should to be written to effectively resolve problems. Support calls can be dramatically reduced with comprehensive documentation allowing support personnel to focus on real problems, not mundane, repetitive questions and procedures. Make your support operations more efficient with well trained support personnel. Thorough, effective, well-organized training programs and materials can provide support staff with the knowledge and expertise they need to quickly resolve client problems while saving resources on support. Proactive Publishing was founded as a result of many years of interaction with consumers, retailers, and manufacturers with varying degrees of technical capabilities. Documents and videos need to be dynamic in nature and provide guidance and answer questions for consumers and end users with limited technical expertise. These tasks must be approached with good planning and a comprehensive understanding of your products and their operation. Many technical writers begin development of a technical document with these goals in mind, but most are distracted long before they have achieved their goals. Proactive Publishing's primary goal is to achieve these objectives which will make your support operations more cost efficient and effective.
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